Senior Software Technical Writer (Remote Eligible)

Energy Solutions · Oakland, CA/Orange, CA/Boston, MA/Remote

Product
Clean Energy
Environment
Posted 2 months ago

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At Energy Solutions we focus on achieving large-scale beneficial environmental impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. For 26 years we’ve harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers.

We are currently seeking a Senior Software Technical Writer to join our Information Systems (IS) department to analyze, plan, and lead the implementation of a comprehensive documentation plan for Iris, our rebate processing platform for energy efficiency programs. The Iris cross-organizational team has plenty of staff who can contribute content to documentation, but we need a professional technical writer to design the information architecture for this software platform and then help the team produce the documentation that will be most useful to energy efficiency program designers and implementers, as well as the Information Systems team.

The Team

The Information Systems (IS) department at Energy Solutions is the software division in the heart of our environmentally focused consulting firm. Our team designs and implements innovative technical solutions to drive our nation’s transition to a cleaner and more dynamic energy future and works closely with the rest of the company to deliver these solutions to our clients.

You

You are intrinsically motivated to make an impact on the health of our planet. Your ideal workday involves collaborating closely with your team, communicating personal innovations to improve our products, and absorbing new skills to improve your technical depth and breadth. You value colleagues who practice open communication and responsible task ownership. You get excited by a challenging task and bring your creativity and experience to the table to solve it. In this role, you will be learning the Iris platform and understanding the different roles and audiences who would benefit the most from professionally designed technical documentation. You will also understand the broader Iris ecosystem, including new products and services that are related to efficient equipment moving through supply chains, and eventually the information architecture to best satisfy the technical documentation needs of those products and services as well.

Energy Solutions has a remote-friendly work environment for staff located throughout the United States. We also have offices in Oakland and Orange, California as well as Boston, Massachusetts for those that wish to work from one of our offices.

 

As part of this team, you will:

  • Analyze and prioritize the audiences for documentation about the Iris platform.
  • Design the different documentation artifacts to complement the current Knowledge Base, developed and maintained by multiple teams, and definitively serve the needs of the different audiences.
  • Create artifacts such as System Documentation, Role Based User Guides, and Specifications about the currently implemented platform feature set. Review and edit content contributions from other staff.
  • Collaborate with consultants in the Energy Efficiency group to understand how they configure the Iris system for their client programs, including: claim data inputs, measure definitions, incentives, savings, payments, and client invoices.
  • Work with staff to understand the software platform and API documentation needed to facilitate long term maintenance and development.
  • Self-manage time and work under minimal guidance, but with a large team ready to answer your questions just a slack message away during normal business hours in the states, coast to coast.

 

Minimum qualifications:

  • Bachelor’s degree in Technical Writing, Instructional Design, Computer Science, or the equivalent.
  • 6 to 10 years of experience working in a software organization writing technical documentation and collaborating directly with other staff such as software engineers, QA engineers, product owners, support staff, project managers, and end users.
  • Experience using and documenting features of complex web applications.
  • Ability to learn to use the Iris platform as each of the different types of users to better understand their needs as consumers of documentation and other information artifacts.
  • Strong technical writing and interpersonal communication skills.
  • Experience with Confluence, Jira, and GitHub a plus.
  • Basic knowledge of REST APIs is a plus.
  • Energy efficiency/renewable energy domain experience a plus
  • Applicants should be able to provide proof of COVID-19 vaccination and two weeks must have passed since the final dose before you will be able to work from our office.

 

COVID-19 Considerations:

All employees & guests to wear masks upon entry, along with careful sanitation/cleaning procedures followed in accordance with guidelines instructed by the CDC. Additional safety measure include ensuring masks and disposable gloves are available at all offices, providing hand sanitizer and alcohol wipes, adjusting within the office to ensure social distancing is maintained, and managing staggered schedules.

 

Compensation is commensurate with experience and includes a generous retirement package. Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

To apply for this position please visit https://energy-solution.com/company/careers/. For more information about Energy Solutions, please visit us on our website at www.energy-solution.com.

Information will be requested to perform the compulsory background check, drug screens are required and permanent authorization to work in the U.S. is a precondition of employment. Energy Solutions is an equal opportunity employer. 

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