Senior DevOps Engineer

Crisis Text Line · Remote (USA)

Health & Well-Being
Posted 1 month ago

Machine Learning
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Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need. Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are. Our vision is an empathetic world where nobody feels alone. Our core values are connected with empathy, center equity, get it done together, and reflect and evolve, these four are at the heart of all we do. 

Our mission: At the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Our vision: an empathetic world where nobody feels alone

Our values: connect with empathy, center equity, get it done together, and reflect and evolve

Senior DevOps Engineer


As a Senior DevOps Engineer at Crisis Text Line, you will help architect, build, scale, and maintain the infrastructure and processes that support the engineering teams and software for the world’s largest, free, 24/7 service supporting people in crisis over SMS and other messaging platforms. The technology you develop will help save lives.

What you'd work on:

  • Building, maintaining, and reliably managing the AWS-hosted infrastructure that powers our services using well-organized Infrastructure as Code using Terraform and other modern best practices
  • Participating in decision-making regarding best practices, new and existing technologies, and the architecture of our infrastructure and services
  • Improving the work output and experience of your engineering teammates by surfacing problems, identifying solutions, and cooperatively developing team processes
  • Developing and maintaining our CI/CD workflow, and encouraging a scalable deployment architecture that gives engineers visibility and power
  • Ensuring the stability, reliability, and security of our internal networking and our Data and ETL pipeline
  • Enhancing our monitoring, alerting, and logging systems to facilitate fast and painless problem resolutions
  • Supporting our engineers in maintaining and developing a modern web platform based on Symfony, Node.js, TypeScript, and React, where thousands of people in crisis get support every day by connecting with a trained crisis counselor
  • Facilitating and maintaining third-party integrations such as Twilio, Facebook, Salesforce, and Okta
  • Serving and providing the tooling for machine learning models developed by our in-house data scientists

We want you to:

  • Collaborate. We’re looking for empathetic team players who can communicate with Engineers, Product Managers, and other colleagues with kindness and clarity
  • Teach. You are generous with your time and experience, can mentor junior engineers, and promote technical best practices
  • Learn. You are flexible with languages and tools and are willing to learn whatever is necessary to get the job done
  • Build. You should have 2+ years of experience contributing in the realm of infrastructure, networking, and security as they pertain to application development, deployment, and accessibility. You should be able to write and encourage straightforward, well-structured code

We currently use:

  • AWS
    • VPC, EC2, ECS, RDS, S3, Lambda, et al.
  • Terraform
  • GitHub, GitHub Actions
  • Jenkins
  • Ansible
  • Sentry, New Relic, AlertLogic, Logzio
  • Python, Javascript, SQL
  • Linux


  • 20 paid holidays, including 3 floating holidays
  • Generous paid time off: 15 vacation days, 3 personal days, 7 sick days
  • Medical, dental, and vision benefits for the staff member and family
  • 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line
  • 12 weeks paid parental leave (available after 6 months of employment)
  • 4 weeks of volunteer sabbatical (after 2 years of continuous full time service)
  • Mental health stipend
  • Wellness stipend
  • Internet service stipend
  • Home office setup stipend

(Benefits do not apply to interns, contractors, research collaborators, and part-time positions)

Crisis Text Line is an equal opportunity employer.  We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.

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