User Researcher

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Skylight · Remote (USA)

Design + UX
Public Service & Civic Engagement
Partners & Advocates
Posted 1 month ago

User Experience Design (UX)
ExpressJS

Description

Skylight is at the forefront of a civic movement to reinvent how the government serves the public in a digital world.

We’re looking for a User Researcher to join our talented team of technologists in driving this movement forward.

You’ll be a key part of our small, but rapidly growing team, which consists of former Presidential Innovation Fellows, founders of 18F, and members of the U.S. Digital Service.

We work in small, fast, agile teams to create exceptional customer experiences and enduring solutions out of the government’s most complex design and technology challenges. The work is challenging, but highly rewarding.

Requirements

What you’ll do:

  • Find good user research participants
  • Apply a mix of quantitative and qualitative user research techniques (for example, user interviews and contextual inquiry) to gain greater empathy for the needs of users
  • Clearly communicate research findings with internal and external collaborators
  • Translate research findings into service/product design hypotheses
  • Employ usability testing to validate those hypotheses
  • Guide the direction of the service/product and continually advocate for users
  • Collaborate with others as part of a cross-functional team that includes user experience researchers and designers, product managers, engineers, and other functional specialists
  • Represent Skylight's culture of delivery when interacting with government stakeholders and other contractors

What we’re looking for:

  • Experience working as a UX researcher within a multidisciplinary, agile team format
  • A good grasp on the tools of the trade, and the ability to be nimble and resourceful if constraints arise
  • Ability to communicate the purpose and need for user-centered methods with diverse audiences
  • A mindset and work approach that aligns with our core values
  • Ability to travel from time to time (when it's safe)

Benefits

We focus on supporting you in a variety of ways:

  • Competitive salary
  • Medical insurance, dental insurance, vision insurance
  • Short-term and long-term disability insurance
  • Life and AD&D insurance
  • Dependent care FSA, healthcare FSA, health savings account
  • Dollar-for-dollar 401(k) match up to 10% of your salary
  • Flexible paid-time-off policy (minimum of 29 days), which covers any type of leave (such as holiday, sick, and vacation) that you need or want to take
  • Minimum of 9 weeks paid time off for all eligible new birth, adoption, or foster parents
  • Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
  • Business development / sales bonuses
  • Referral bonuses
  • Annual $2,000 allowance for professional development
  • Annual $750 allowance for tech-related purchases
  • Annual swag budget of $50 to display your Skylight pride with some merchandise (hoodies, hats, and more)
  • Dollar-for-dollar charity donation matching, up to $500 per year
  • Access up to $1,000 before payday to cover emergency expenses
  • Remote-friendly work environment
  • An environment that empowers you to unleash your superpowers for public good

We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

We're an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

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