Director of Critical Systems Infrastructure

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NYC Office of Technology and Innovation · Brooklyn, NY

Software Engineering
Public Service & Civic Engagement
$72,038 - $165,000 Per Year
Posted 3 weeks ago

Project Management
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Job Description


The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media @NYCOfficeofTech, and visit to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology, and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The successful candidate will serve as Director of Public Safety Critical Systems Infrastructure, in support of NYC’s management of the Office of Technology & Innovation’s (OTI) critical facilities infrastructure for the 911, 311, and Citywide data centers; Manage and oversee the Public Safety Critical Facilities Infrastructure team to ensure proper and timely execution of all preventive maintenance and critical upgrades to UPSs, PDUs, Generators, and HVACs in 2 Metrotech, 11 Metrotech, 59 Maiden Lane, 80 Maiden Lane, Brooklyn Army Terminal, and 2 Lafayette locations to meet focused maintenance tasks and testing. Identify and maintain all OTI vendor contracts responsible for maintaining critical systems and services throughout the facilities aforementioned; identify and manage budget and scope to ensure contracts are current and inclusive of all critical systems equipment and component needs; Manage and complete delivery of critical systems data center build portions and proposed construction and project upgrades.

Responsibilities will include: Support a portfolio of existing site locations in various stages of production, construction, and operations to facilitate quality delivery and on schedule; support and manage the development of site requirements that meet permit and lease agreement needs to include local expectations; track and monitor ongoing site development including lease agreement management; assess and report site risks and opportunities by compiling and analyzing site-specific information, such as, permitting, land use, legal, physical, and financial implications; create and manage scalable processes to monitor for progress and risks at each site location; schedule periodic and frequent visits to assist vendors with all work pertaining to maintenance, construction upgrades, and design; manage site property and operation management personnel; coordinate and secure all necessary site access approvals for vendors, equipment deliveries, vehicles and work schedules; assist and report with resolution of all site issues, outages, and outside influenced changes; compile site-specific historical data to generate reports with recommendations to resolving problematic scenarios; attend and manage regular meetings with vendors to discuss site maintenance, construction project, and operational related work, as required; manage all aspects of critical systems to include all aspects of environmental conditions, monitoring including FM200 systems, generator, UPSs, PDUs, HVACs, and other data center critical tasks which serve the first responder communications environment.

Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or nights/evenings.

Brooklyn, NY

Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website ( for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at:

Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration.

Please go to and search for Job ID # 625432


This position is open to qualified persons with a disability who are eligible for the 55-a Program.
Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

OTI participates in E-Verify

Minimum Qualifications

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Preferred Skills

The preferred candidate should possess the following: - Minimum of 6 years of site development, project management, or assistant project manager experience - Ability to work in the field - Excellent written and verbal communications skills - Ability to work independently as well as managing multiple projects and coordinating with internal staff and external consultants, vendors, and other stakeholders - Ability to interface effectively with all levels of management - Strong knowledge of MS Office programs - Fluent in establishing system infrastructure relationships with site owners - Supply chain management experience - Inventory management experience - Property management i.e. interfacing with landlords, property managers, and/or building engineers - Physical security and systems experience - Health and safety knowledge - NYS Driver’s license - Experience with change management systems and processes
55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at
Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information


The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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