Operations & IT Manager
National Latina Institute for Reproductive Justice · Washington, DC
Position Overview:
The Operations & IT Manager plays a central role in ensuring smooth and consistent organizational operations across NLIRJ’s office locations and remote workforce. Reporting to and under the strategic direction of the Director of Operations & IT, this hybrid position provides organization-wide support for facilities, IT systems, and administrative operations. The Manager is responsible for overseeing day-to-day operational logistics, managing vendor and building relationships, coordinating technology and equipment needs, and leading crossdepartmental projects. A high level of project management expertise is essential, as this role is responsible for planning, executing, and tracking large-scale organizational initiatives that span multiple teams and locations. This role requires adaptability, problem-solving, and the ability to balance multiple priorities while delivering responsive, high-quality service aligned with NLIRJ’s mission. This role does not have any direct reports.
Location:
The Latina Institute operates as a remote organization but requires certain roles to be based in specific locations or to work in a hybrid capacity. This role must be based in Washington, D.C. The Operations and IT Manager must work from the Washington D.C. office 2 days per week.
Responsibilities (Include but are not limited to):
Operations & Facilities Management
• Serve as the primary point of contact for building management, facilities vendors, and service providers across multiple offices (DC and other sites as needed).
• Manage office logistics including security systems, space planning, improvements, and relocations.
• Oversee organizational supply chains, access controls, and emergency communication systems.
• Support organizational events and retreats, coordinating logistics, travel, and vendor services.
• Conduct periodic facilities and operations audits to ensure compliance with safety, security, and organizational standards.
• Oversee receipt, distribution, and tracking of organizational mail and packages at the DC office; ensure timely forwarding of mail to staff or departments.
• Maintain mail logs and coordinate with Finance and Programs for sensitive or time-critical materials.
• Execute operational plans and updates developed by the Director to ensure consistency and alignment across the organization.
Technology & Systems Support
• Manage day-to-day IT support requests, providing troubleshooting and coordinating with vendors for escalated issues.
• Maintain IT and operations inventories, including hardware, software licenses, and digital tools.
• Track and manage distribution of organization-owned equipment (laptops, phones, hotspots, software licenses, etc.), including shipments to and from remote staff.
• Oversee administration of communication systems (RingCentral, WhatsApp emergency distribution, etc.).
• Work with the Director to implement IT policies and ensure adherence to cybersecurity and data security protocols.
• Coordinate staff onboarding/offboarding for IT and operations systems.
• Support implementation of cybersecurity initiatives and related systems as directed.
Project & Vendor Management
• Serve as the organization’s project management lead, ensuring that complex, crossdepartmental initiatives are delivered on time, within scope, and within budget.
• Develop and maintain project management frameworks, tools, and standards (e.g., Asana or equivalent) to support organizational consistency.
• Facilitate project team meetings, track milestones, and escalate risks to senior leadership when needed.
• Lead projects to upgrade operational systems, implement new digital tools, or streamline workflows across departments.
• Manage vendor contracts, monitor vendor performance, and provide recommendations to leadership.
• Maintain up-to-date records of contracts, policies, and organizational assets.
• Support organization-wide initiatives such as IRS lobbying recordkeeping, reporting processes, and compliance.
Cross-Organizational Support
• Provide responsive support to staff across all departments for operational and IT-related needs.
• Partner with HR and program teams to deliver operations/IT training during onboarding and throughout the employee lifecycle.
• Draft and disseminate internal communications regarding operational updates, policies, and technology standards.
• Support the Director in preparing departmental reports and budget tracking.
What you will need to be successful:
• Bachelor’s degree in Business Administration, Information Systems, Public Administration, or related field required; Master’s degree preferred.
• 5–7 years of progressive experience in operations, facilities, or IT management, with at least 3 years in a project management capacity leading complex, multi-stakeholder initiatives. Experience in a nonprofit, mission-driven organization strongly preferred.
• Proficiency in Microsoft Office, SharePoint, and project management tools (Asana strongly preferred). Comfort with troubleshooting IT issues and managing digital collaboration tools.
• Demonstrated expertise in project management is required. Proven record of leading large, cross-functional projects, developing project plans, and managing resources. PMP or equivalent certification strongly preferred.
• Excellent communication skills, both written and verbal. Strong relationship-builder across staff, vendors, and leadership.
• Ability to travel up to 15% for onsite support. Must be able to work hybrid with minimum two days per week in the DC office. • Bilingual (English/Spanish) strongly preferred.
Application Procedure:
Please send your resume and cover letter via e-mail to [email protected]. Please include in the subject line: Applicant – Operations & IT Manager.
