Product Manager, Enrollment
Uncommon Schools · New York, NY
Uncommon Schools is a nonprofit network of high-performing charter public schools that are closing the academic achievement gap and preparing students from historically underserved communities for success in college and beyond. Uncommon currently manages 55 schools serving more than 20,000 students in six cities: Boston, Camden, New York City, Newark, Rochester, and Troy. Uncommon graduates persist in and graduate from college at rates far higher than their peers. We believe that every child deserves an outstanding education, and we are committed to working beyond the walls of our schools to achieve that goal through our professional development workshops, books, and district partnerships.
The Data & IT Team is a true partner with Uncommon’s schools and other Home Office teams to achieve Uncommon's mission and provide value through technology solutions and services. We strive to use clear communication, thorough planning, and consistent execution to build trust at every level (Managing Directors to school staff) in order to accomplish crucial technology work! We handle PowerSchool, Illuminate, and downstream applications, and owns Uncommon-wide processes for Report Cards, Data Audits, End-of-Year PowerSchool Rollover, and all day-to-day PowerSchool work (attendance, grades, etc).
As a member of Uncommon’s Product Management Team, the candidate will own workstreams that will help ensure the Team achieves its goals and objectives. Beyond technical knowledge, the candidate must have a strong organizational change, planning, and communication skills in order to run technology and processes at Uncommon’s scale and high standard. Star team members are focused, fast, and hold themselves and their work to a high standard!
Core Duties and Responsibilities
Expert Administration of Products in Your Portfolio [SchoolMint]
Create Use Cases: Deeply understand partners’ goals and use cases for the platforms (i.e. each region has unique State and local requirements for new student registration)
Own Processes: Develop and handle the implementation of all processes for day-to-day platform use (i.e. using data in Uncommon’s SIS, PowerSchool, to prepopulate registration forms and sync data back to the SIS, yearly updates to forms and requirements)
Own Policy & User Management: Build policy resources, including user management policy around roles, access level, and responsibilities for partners and the team
Be responsible for Product Roadmap and Maintenance Strategy: Lead system upgrades, backups, testing, connectivity with other enterprise applications
Work with Business Process Owner(s) to understand and champion the appropriate long-term vision for the platforms.
Process improvement: Use robust product knowledge to improve systems and process
Enhancements: Identify new areas/ways the product can be used (either internally and externally)
Project Support: Support the implementation and roll-out of new applications alongside our Data & IT team colleagues
Training and documentation
Own creation and management of all internal and school-facing Knowledge Base articles on support, troubleshooting, and standards for the platform[s]. Develop and facilitate training for school leaders, which they will turnkey to their staff. Help define and coordinate vendor-offered training sessions at the right level for those leading the Service Desk and Relationship Managers.
Lead renewal and payment of the yearly contract. Build relationships with vendors, act as a liaison between vendors and Uncommon on any projects, and own school-level issues & difficult conversations. Work with Director to handle vendor issues
Work closely with Director of Enrollment, regionally-based Associate Chief Operating Officers, Director of Special Projects, school-based Directors of Operations, and members of the Data and IT Team.
Required knowledge, skills, and abilities
Experience leading enrollment and re-enrollment at a similarly sized K-12 institution
Excellent customer service skills and ability to prioritize and communicate effectively with non-technical users
Demonstrated ability to diagnose issues, identify root causes, and implement effective solutions
Demonstrated ability to create and execute complex, detailed project plans affecting more than fifty partners
Interest in giving and receiving feedback with the goal of constantly improving
Demonstrated excellent personal effectiveness strategies (organization, time management, and follow-up skills)
Experience handling platforms that are downstream from student information systems such as PowerSchool
Demonstrated ability and experience working with SQL database management
Experience leading policies and procedures to set standards and deliver high quality support
Working knowledge of help desk ticketing software (e.g. Zendesk).
Bachelor’s degree required
3+ years in a K-12 environment
1+ year using a student information system or assessment platform
1+ year handling Enrollment Platform
2+ years leading or supporting student-facing technology (preferred)
Familiarity with Agile principles of product management (preferred)
Physical Requirements Prolonged periods of sitting at a desk and working on a computer involving video and audio.
Travel Requirements: Local or ability to travel to NYC once per month for a week at a time
Uncommon Schools offers salaries commensurate with experience and a very generous benefits and vacation package. All staff members receive extensive professional development, and are equipped with a laptop computer and all necessary supplies.
Uncommon believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building a talented team that reflects the diverse backgrounds and experiences of our students. At the same time, we work to ensure an inclusive community through creating a space for meaningful dialogue about issues of race and identity for our staff and students. As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.