Product Manager, EdTech and Student Learning

Uncommon Schools · New York, NY

Product
Education
Posted 3 weeks ago

Product Management
SQL
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Company Description

Uncommon Schools is a nonprofit network of high-performing charter public schools that are closing the academic achievement gap and preparing students from historically underserved communities for success in college and beyond. Uncommon currently manages 55 schools serving more than 20,000 students in six cities: Boston, Camden, New York City, Newark, Rochester, and Troy. Uncommon graduates persist in and graduate from college at rates far higher than their peers. We believe that every child deserves an outstanding education, and we are committed to working beyond the walls of our schools to achieve that goal through our professional development workshops, books, and district partnerships. 

Job Description

Team Overview

The Data & IT Team is a true partner with Uncommon’s schools and other Home Office teams to achieve Uncommon's mission and provide value through technology solutions and services. We strive to use clear communication, thorough planning, and consistent execution to build trust at every level (Managing Directors to school staff) to accomplish crucial technology work! We handle PowerSchool, Illuminate, and downstream applications, and owns Uncommon-wide processes for Report Cards, Data Audits, End-of-Year PowerSchool Rollover, and all day-to-day PowerSchool work (attendance, grades, etc).

Position Overview

As a member of Uncommon’s Product Management Team, the candidate will own workstreams that will help ensure the Team achieves its goals and objectives. Beyond technical knowledge, the candidate must have strong organizational change, planning, and communication skills in order to lead technology and processes at Uncommon’s scale and high standard. Star team members are focused, fast, and hold themselves and their work to a high standard!

Core Duties and Responsibilities

Administration of Products in Your Portfolio [for example, Clever, Google Classroom, Amplify, and Khan Academy)

  • Create Use Cases: Deeply understand partners’ goals and use cases for the platforms (i.e. replace teacher instruction versus practice based on live instruction)

  • Own Processes: Develop and handle implementation of all processes for day-to-day platform use (i.e. Student & teacher access, reporting)

  • Own Policy & User Management: Build policy resources, including user management policy around roles, access level, and responsibilities for partners and the team

  • Troubleshoot: work with vendor to resolve Tier 3 issues

  • Product Roadmap and Maintenance Strategy: Lead system upgrades, backups, testing, connectivity with other enterprise applications

  • Build Expertise: Attend training/webinars offered by vendor to build expertise

Work with Business Process Owner(s) to understand and champion the appropriate long-term vision for the platform.

  • Process improvement: Use robust product knowledge to improve systems and process

  • Enhancements: Identify new areas/ways the product can be used (either internally and externally)

  • Project Support: Support the implementation and roll-out of new applications alongside our colleagues

Training and documentation

  • Knowledge Base: Own creation and management of all internal and school-facing Knowledge Base articles on support, troubleshooting, and standards for the platform

  • Training: Develop and facilitate training for school leaders, which they will turnkey to their staff

  • Data & IT: Help define and coordinate vendor-offered training sessions at the right level for those handling the Service Desk and Relationship Managers.

  • Process Documentation: Work with School Leaders to document existing processes related to supported applications (e.g. documentation of methods and procedures of Clever)

Vendor Management

  • Contracts & Payment: Lead renewal and payment of yearly contracts

  • Build Relationships: Build relationships with multiple vendors, act as liaison between vendor and Uncommon on any projects, and own school-level issues & difficult conversations.

Organizational Relationships

Work closely with regionally-based Associate Chief Operating Officers, school-based Directors of Operations, and members of the Data and IT Team.

Qualifications

Required Skills/Abilities

  • Experience with a Student Information System (SIS); training in PowerSchool provided

  • Experience with Clever and general EdTech software and vendors (specific platform training provided)

  • Demonstrated ability to diagnose issues, identify root causes, and implement effective solutions

  • Demonstrated ability to create and execute complex, detailed project plans affecting more than fifty partners

  • Interest in giving and receiving feedback with the goal of constantly improving

  • Passion for learning and teaching new

Preferred Skills/Abilities

  • Experience handling platforms that are downstream from student information systems such as Clever, Illuminate, Kickboard, SchoolMessenger, etc.

  • Demonstrated ability and experience working with SQL database management

  • Experience creating policies and procedures to set standards and deliver high-quality support

  • Experience handling high-level partners with a high-quality bar

  • Working knowledge of help desk ticketing software (e.g. Zendesk).

Education Requirements

  • Bachelor’s degree required

Experience Requirements

  • 3+ years in K-12 environment

  • 1+ year using a student information system or assessment platform

  • 1+ year managing EdTech software

  • 2+ years managing or supporting student facing technology (preferred)

  • Familiarity with Agile principles of product management (preferred)

  • Physical Requirements Prolonged periods of sitting at a desk and working on a computer involving video and audio.

    Travel Requirements: Local or ability to travel to NYC once per month for a week at a time

     

Additional Information

Uncommon Schools offers salaries commensurate with experience and a very generous benefits and vacation package. All staff members receive extensive professional development, and are equipped with a laptop computer and all necessary supplies.

Uncommon believes in the importance of being a diverse, equitable and inclusive organization that enables our students and staff to thrive. We are committed to building a talented team that reflects the diverse backgrounds and experiences of our students. At the same time, we work to ensure an inclusive community through creating a space for meaningful dialogue about issues of race and identity for our staff and students.  As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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