Infrastructure Support Engineer Save

The New York City Campaign Finance Board manages New York City’s small donor democracy program and educates and engages voters via NYC Votes. The CFB has enjoyed a tremendous arc of progress over its 30-year history, and our updated flagship small donor democracy program is the centerpiece of this progress.

We eliminate barriers to participation by providing access to the resources New Yorkers need to vote or run for office and amplify the voices of small donors with New York City’s small donor democracy program.

We are dedicated to making New York City’s local democracy more open, transparent, and equitable. You would be working with a team that is mission-driven and committed to continuous improvement.

The technology unit of the New York City Campaign Finance Board (NYC CFB) is responsible for custom software development, networking, technical support, and cybersecurity. The unit works to develop and maintain software systems tailored to the organization's needs, manage, and secure the organization's network infrastructure, and protect against potential cyber threats.

Under general supervision, with a broad scope for the exercise of independent initiative and judgment, this engineer is responsible for providing infrastructural support to CFB staff by responding to all incoming service requests for PCs/laptops. The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in the organization. The engineer ensures service-level commitments and deliverables are met. Responsibilities include, but are not limited to:

- Act as the initial point of contact for all computer and system-related issues
- Provide Telephone / Remote and On-Site troubleshooting and technical support for PC hardware, Document Scanners, Printers, Applications, and general networking issues set up and manage user accounts and permissions
- Assists with the development and implementation of short- and long-term solutions, including planning, testing, and implementing new and enhanced systems, while remediating production-impacting incidents and outages
- Set up new computers and access for new hires
- Identify, research, and resolve user technical problems
- Install and configure computer systems and applications
- Monitoring day-to-day computer performance
- Update and maintain the computer inventory and equipment.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Support in testing and deployment of new applications and systems.
- Assist the Infrastructure Administrator with server maintenance and networking as needed
- Participates in executing service delivery and supports management in accordance with standardized policies, procedures, and processes across programs and operational units
- Coordinates with vendors on break/fix issues as necessary
- Images, installs, and supports software for all workstation types
- Troubleshoots, supports, and repairs hardware
- Excellent written and verbal communication skills with end-users
- Setting up the Organization’s computer system to meet specific business goals.
- Endorse and apply upgrades to systems to ensure durability.
- Resolve hardware and network connectivity issues.
- Excellent analytical and troubleshooting skills.
- Ability to work under pressure.
- Excellent Knowledge of PC and desktop hardware and internal components.
- Familiar with configuring and maintaining Active Directory
- Hands-on experience with Office 365 applications and administration.

ESSENTIAL SKILLS

- 2-4 Years of IT experience required
- Experience with installing, configuring, and administering a broad range of
- technologies
- Desktop support experience & troubleshooting in windows environment
- Technical training and/or knowledge of a variety of desktop technologies
- Ability to troubleshoot computer, printer, and network issues
- Excellent Communication skills
- Quality Assurance
- Ability to speak and write clearly and succinctly in a variety of communication settings and styles.
- A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory infrastructure experience

PREFERRED QUALIFICATIONS

- Experience supporting IT environments of at least 30 users
- Ability to, independently, and as part of a team, provide timely high-quality customer-focused services that provide the capacity for IT project delivery
- Skill to exercise good judgment, and discretion, maintain confidentiality, and work with independence, initiative, and professionalism
- Bachelor’s degree or above in Computer Science or related discipline

Additional Information

The City of New York provides generous medical benefits (including dental and vision through respective unions or funds), retirement, tuition reimbursement, and additional ancillary benefits. CFB offers a flexible and hybrid work schedule, opportunities for career development, learning & development (leadership training, coaching), wellness programs, and much more!

The CFB is an equal opportunity employer firmly committed to diversity. All individuals are encouraged to apply. If you anticipate needing any type of reasonable accommodation to apply for an employment opportunity, please contact [email protected] or (212) 409-1800.

How to Apply

All applicants must apply through NYC Government Jobs | Explore Careers | City of New York (https://cityjobs.nyc.gov/)

- Please search and apply to the job ID number listed above.
- Resume and cover letter are required for consideration.
- Note that only applicants under consideration will be contacted.

For more information on careers with the NYC Campaign Finance Board visit our website at https://www.nyccfb.info/ to access the full listing of job opportunities and to learn more about our agency.

1. A baccalaureate degree from an accredited college and one year of satisfactory full-time experience in computer programming and applications, computer systems analysis and development, or a closely related area; or
2. An associate degree from an accredited college with a major in computer science and two years of experience as described in "1" above; or
3. A four-year high school diploma or its educational equivalent and four years of experience as described in "1" above; or
4. Education and/or experience equivalent to "1", "2", or "3" above.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.