Senior IT Systems Administrator (Cisco Meraki)
LifeMoves · Santa Clara, CA
About Us: LifeMoves is one of the largest and most effective providers of shelter and supportive services across Silicon Valley and the San Francisco Peninsula. As a results-driven organization, since 1987, our mission has been to provide interim housing and supportive services that create opportunities for homeless families and individuals to rapidly return to stable housing and long-term self-sufficiency. Our successful therapeutic service model combines clean, modern housing with intensive supportive services that promote dignity and motivate our clients to achieve autonomy. LifeMoves operates over 17 major sites from San Jose to Daly City.
Culture: LifeMoves staff are dedicated to serving our community. Diverse in background, outlook and life experience, our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together, we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.
Position Overview: As a Senior Systems Administrator with Cisco Meraki experience, you will play a critical role in managing, maintaining, and enhancing our organization's IT infrastructure. You will be responsible for ensuring the smooth operation of our network and systems, with a focus on Cisco Meraki technologies. This position offers a great opportunity to make a meaningful impact on our organization and support our growth.
Key Responsibilities:
- Cisco Meraki Network Management:
- Design, implement, and manage Cisco Meraki network solutions, including routers, switches, cameras, and wireless access points.
- Configure and optimize Meraki security appliances, VPNs, and SD-WAN features to ensure network performance and security.
- System Administration:
- Monitor system performance, resolve issues, and ensure high availability of critical systems.
- Network Security:
- Implement and maintain security best practices, including firewall rules, intrusion detection, and vulnerability assessments.
- Conduct regular security audits and ensure compliance with industry standards.
- Backup and Recovery:
- Develop and manage backup and disaster recovery plans to safeguard critical data and systems.
- User Support:
- Provide technical support to end-users, addressing IT-related issues and ensuring a positive user experience.
- Collaborate with the IT helpdesk to resolve support tickets efficiently.
- Documentation and Reporting:
- Maintain detailed system documentation, including network diagrams, configurations, and procedures.
- Generate reports on system performance, security, and capacity planning.
- Vendor Management:
- Work closely with technology vendors and service providers to ensure optimal service levels and negotiate contracts when necessary.
- Team Collaboration:
- Collaborate with cross-functional IT teams on projects, troubleshooting, and infrastructure upgrades.
Position Qualifications
- Bachelor's degree in Information Technology or related field (or equivalent experience).
- At least 5 years of experience as a Systems Administrator, with a focus on Cisco Meraki technologies.
- Cisco Meraki certification (e.g., CMNA, CMNO, or CCNA) is highly desirable.
- Strong knowledge of Windows operating systems.
- Proficiency in network protocols, routing, and firewall configuration.
- Experience delivering business intelligence in related tech/consumer field, experience working within a non-profit business is a plus
- Experience working on ad-hoc teams
- Meets bold goals for the business with an eagerness to challenge the status quo in order to meet objectives
- Excels at project management to deliver multiple competing objectives and priorities on time, and while coordinating with multiple internal teams, each with their own priorities
- Empathy for "internal customers" and curiosity to understand their needs and wants
- Comfortable working with ambiguity. This role is fluid, and will frequently evolve based on agency priorities
- Growth mindset with a bias towards action
- An understanding of ideas and practices that promote diversity, equity and inclusion; and a commitment to ongoing professional development in this area.
If you are a Senior Systems Administrator with expertise in Cisco Meraki and are ready to take on a challenging role in a dynamic organization, we encourage you to apply. Join our team and be part of our journey to excellence in IT infrastructure management.
We have a comprehensive benefits package, which includes Medical, Dental, Vision, Flex Spending Account, Dependent Care Reimbursement Account, Long-Term Disability, Life Insurance, 401K, etc.
To learn more about our non-profit organization, check out our website at www.lifemoves.org
LifeMoves is an Equal Opportunity Employer (EOE)
