Remote IT Support Specialist
Cal Paso Solar Electric · United State =
We are seeking a knowledgeable and customer-oriented Remote IT Support Specialist to join our dynamic team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our clients remotely. You will play a critical role in ensuring that our users have a seamless experience with their technology and systems.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
- Diagnose and resolve user issues, escalating more complex problems to senior technical staff when necessary.
- Assist users in setting up and configuring devices, applications, and systems.
- Maintain accurate records of support requests and resolutions in our ticketing system.
- Collaborate with team members to develop and implement IT support processes and best practices.
- Stay up-to-date with the latest technology trends and tools to provide effective solutions.
- Create and update technical documentation and user guides.
- Conduct remote training sessions for users on new software and tools.
- Ensure all support activities comply with company policies and security protocols.
Qualifications:
- Proven experience in an IT support role, preferably in a remote setting.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Proficient in troubleshooting software and hardware issues across various operating systems (Windows, macOS, Linux).
- Familiarity with remote support tools and ticketing systems.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Ability to work independently and manage time effectively in a remote environment.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are a plus.
What We Offer:
- Competitive salary and benefits package.
- Flexible work hours and remote work environment.
- Opportunities for professional development and career advancement.
- A supportive and collaborative team culture.
Cal Paso Solar Electric is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
