Member Engagement Manager Save

Member Engagement Manager 

Position Status: Full Time, Exempt 
Reports to: Director of Member Engagement 
Starting Salary: $90,250 to $100,225 per year  
Location: San Francisco Bay Area; Hybrid  
Application Deadline: November 23, 2026 

About NCG 

Northern California Grantmakers (NCG) is a dynamic, growing membership organization that brings the philanthropic community together to shift resources, capital, and power back to historically marginalized communities that are leading transformational change. Northern California has a rich cultural legacy and commitment to social justice. NCG’s membership is made up of stakeholders across philanthropy, including program officers, board members, donor trustees, movement organizers, communicators, visionaries, advocates, dreamers, and believers. We started as the “Lunch Bunch” in the 1960s, a group of philanthropic leaders committed to growing together. We formalized ourselves in the 1980s with the goal of supporting a base of philanthropic members. Currently, we have more than 185 institutional and 4,500 individual members. For the past forty-five years, we have been working to gather, mobilize, and transform philanthropy. We believe in our collective power for good.  

Learn more about NCG at www.ncg.org. 

Position Summary 

Under the supervision of the Director of Member Engagement, the Member Engagement Manager plays a central role in strengthening NCG’s relationships with its members while ensuring that the organization has the data, systems, and knowledge needed to make informed decisions, deepen engagement, and advance its mission. 

The Manager is responsible for overseeing the collection, organization, maintenance, analysis, and reporting of membership and organizational data, transforming information into actionable insights that support strategic planning, member recruitment and retention, program development, and organizational effectiveness. 

As a key member of the Member and Funder Engagement team, the Manager also supports the day-to-day experience of NCG members, including onboarding, membership renewals, dues collection, relationship management, and ongoing engagement. The role helps ensure that members feel welcomed, connected, informed, and supported in accessing the full value of their membership. 

Working collaboratively across departments, particularly with Public Affairs and Finance & Operations, the Manager helps build effective systems for information-sharing, reporting, communication, and coordination. This especially includes strengthening NCG's use of Salesforce, supporting data-informed decision-making, and developing processes that make our collective work more efficient, intentional, and impactful. 

Essential Job Functions  

Strategic Membership Engagement (45 percent)  

• Support the development and implementation of strategies to strengthen member recruitment, onboarding, engagement, retention, and overall membership experience. 

• Coordinate the onboarding of new members, including providing orientations, facilitating access to benefits and resources, ensuring timely dues payments, and resolving membership-related technical issues.  

• Serve as a primary point of contact for member inquiries, providing responsive relationship support, troubleshooting member-related issues, and facilitating NCG relationships with partners.  

• Coordinate and maximize membership renewal campaigns, including outreach, invoicing, follow-up, tracking, and reporting in collaboration with the Financial & Operations teams. 

• Support prospective member recruitment through research, targeted outreach, relationship tracking, and follow-up communications. Maintain an organized prospect pipeline in Salesforce. 

• Oversee membership administration, including application processing, member account maintenance, invoice coordination, and database management. 

• Provide support for key partner engagement, conduct membership research and surveys.  

• Manage registration for the Annual Conference, the Corporate Philanthropy Institute, and assist with other signature events.  

• Plan and coordinate member networking events, mixers, and engagement opportunities that foster connection and community among members. 

Digital Operations and Knowledge Management (35 percent)  

• Assume a leadership role and lead the day-to-day management, maintenance, and improvement of NCG’s data systems, including enhancing NCG's utilization of Salesforce, establishing effective practices, and integrating new features.  

• Manage all Salesforce membership data, oversee reporting, build and maintain reporting dashboards 

• Provide staff training, technical assistance, and ongoing support to strengthen organizational capacity to use Salesforce and other data management tools effectively. 

• Develop and implement consistent practices for collecting, organizing, maintaining, and analyzing organizational and membership data to support strategic decision-making. 

• Ensure data accuracy, integrity, accessibility, and consistency across membership records, engagement activities, event participation, and financial information. 

• Support member-facing digital systems, including managing member accounts, event registration, reconciling mapping issues, and running reports.  

• Provide support for communications projects using Drupal, Salesforce, and Asana.  

• Manage requests related to NCG’s Philanthropy Job Board, including content editing and troubleshooting.  

• Execute general administrative duties as required across various departments.  

• Establish campaigns in Salesforce and track financial performance.  

Cross Team Coordination (20 percent)  

• Collaborate with the Public Affairs, Finance & Operations, and Strategic Initiatives teams to ensure coordinated approaches to member engagement, data management, communications, and organizational operations. 

• Support cross-departmental planning and evaluation by providing relevant data, reports, analysis, and insights to inform organizational priorities and decisions. 

Core Competencies 

NCG works with great intention to build an organizational culture rooted in equity, inclusion, diversity of experience and perspective, and belonging. As we continue to build a hybrid work environment, we refined and affirmed the core competencies necessary to succeed in this role in alignment with our values. These competencies, in priority order for this role, include: 

• CRM Command. The ability to understand, manipulate, problem solve, and innovate the NCG member database is a fundamental component of the position. 

• Data Strategist. Demonstrated capacity to lead organizational strategy on data collection, management, and utilization to meet NCG’s membership goals. 

• Relational. Ability to cultivate and maintain relationships with colleagues and members. Excellent interpersonal skills with an ability to work with diverse people and in diverse groups.  

• Membership Communications and Administration. Comfort relaying information, fostering engagement, maintaining ongoing interactions, and providing outstanding customer service with NCG’s members.  

• Collaborative. Consistently displays teamwork, adaptability, and flexibility in the execution of job responsibilities to achieve NCG’s mission and vision. 

• Organized With an Eye to Results. Moves proactively to achieve results; focuses on achieving results that promote organizational success. Organizes, prioritizes, and manages complex, multidimensional projects with the ability to meet work goals.     

• Partnership Development. Maintaining and developing effective, productive, and synergistic relationships with members, vendors, and other relevant stakeholders 

• Program Support and Management. Deeply committed to building cohesion across departments for the benefit of the organization.  

• Continuous Learning, Problem Solving and Innovation. Brings deliberate and proactive commitment to acquiring new knowledge, skills, and competencies in the pursuit of sustained excellence.  

Relevant Experience and Qualifications 

The following qualifications serve as a guide to the optimal experiences and knowledge the Manager might bring. However, NCG encourages candidates to submit their applications even if they do not meet all the requirements stated below. Applicants should feel free to identify additional relevant experience or transferable skills that would contribute to their effectiveness in this role. 

• A commitment to NCG’s vision, mission, and values.  

• Minimum of a bachelor’s degree or equivalent life experience in public affairs, public administration, client management or related fields.  

• Technical acumen, including command of Salesforce, and high competence in Drupal, Asana, Microsoft Word, PowerPoint, Excel, and Outlook. Ability to learn and adapt quickly to virtual communications and collaborative applications.  

• Strong project management with the ability to organize, prioritize, and manage complex, multidimensional projects to successful completion within desired timeframes and to define goals, meet urgent deadlines, organize, and prioritize projects.  

• At least 3 years of experience working in membership development, marketing, or related associations.  

• Ability to collect, review, synthesize, and present findings to influence project trajectory and delivery.  

• Must be located in the nine Bay Area Counties with the ability to travel throughout the region as necessary.  

Compensation, Benefits, and Work Environment 

The salary range for this position is $90,250 to $100,225, commensurate with experience. NCG also offers competitive benefits that reflect our values and commitment to our team members’ well-being and resilience, including: 

• Health, Dental and Vision Insurance 

• Flexible Spending Account 

• Vacation, Sick and Holiday pay 

• Employer contribution to employee retirement plan 

• 403(b) Voluntary Plan 

• Short- and Long-Term Disability 

• Parental Leave 

• Life Insurance 

• Employee Assistance Program 

• Paid Time Off to Volunteer at Nonprofit Organizations  

• Staff Development and Wellness Funds 

NCG is a hybrid work environment with the current expectation that staff are at the office for a minimum of two days per week, with some additional days as required. Wednesdays are required, and a second day in coordination with the supervisor. The Member Engagement Manager is joining a joyful team of individuals committed to social impact, a healthy working culture, and a respect for the many different aspects of life. Racial equity, belonging, and diversity, equity, and inclusion are baked into everything we do, and we encourage applicants of diverse race, ethnic culture, gender expression, age, sexual orientation, and physical abilities to bring your lived experiences along with your professional selves. 

For health and safety, NCG requires all employees to provide proof of COVID-19 vaccination. If you receive an offer and are unable to get vaccinated for religious or medical reasons, you may request a reasonable accommodation. 

How to Apply 

To apply, please submit your cover letter (not to exceed two pages) and resume (not to exceed two pages), answering the questions below, as well as a list of three references (who will not be contacted without advance notice) by November 23, 2026.  Apply here.

1. Data, systems, and strategic thinking
Tell us about a time you used data, technology, or an existing system to improve a process, inform a decision, or strengthen an organization's work. What problem were you trying to solve, what was your approach, and what did you learn?
 
2. Relationship building and member engagement 
Building and sustaining meaningful relationships is central to NCG's work. Tell us about a time you helped strengthen a relationship with a member, partner, client, or community. How did you approach it, and what made your efforts successful? 
 
3. Mission alignment and understanding of philanthropy 
NCG works to bring the philanthropic community together to shift resources, capital, and power toward historically marginalized communities. What draws you to this mission, and how do you see membership engagement, relationship building, and organizational systems contributing to that work? 

Hiring Timeline (Subject to Change) 

• Application Period: October 13 – November 23, 2026 

• First Round Interviews: Week of December 7, 2026 

• Second Round Interviews: Week of December 14, 2026 

We’re aiming to make an offer by the end of the year with a start date of no earlier than January 6, 2027.